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The Challenge
On-demand marketplaces must coordinate supply and demand in real time. The product needed to help customers quickly find services while giving providers a frictionless way to register and manage requests.
- Fast search and discovery across many service categories
- Provider onboarding and service setup with minimal friction
- Reliable request routing and notifications
- Trust foundations: identity, profiles, and transaction visibility
Our Solution
We built Helpy as a mobile-first marketplace with a scalable backend: categories, listings, requests, provider flows, and operational analytics. The experience focuses on quick discovery and clear fulfillment steps.
- Consumer flow for browsing, requesting, and tracking services
- Provider flow for onboarding, availability, and request management
- Notifications for real-time updates
- Data model designed for multi-city expansion and growth
- Admin foundations for moderation and operational support
Challenges We Overcame
- Matching & routing: Designing a flexible request model to support many service types
- Real-time updates: Keeping consumers and providers in sync with notifications
- Scalability: Preparing for multi-tenant growth and larger catalogs
- UX clarity: Reducing confusion across booking steps and provider actions
Technology Stack
React Native
Node.js
PostgreSQL
Notifications
Auth
Cloud Hosting
Results & Impact
- Clear marketplace flows that reduce time-to-book
- Provider tooling that improves responsiveness and fulfillment
- Scalable foundation for expanding categories and regions
- Operational visibility for support and growth decisions
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